The Travel And Tourism Sector Tourism Essay

The Travel And Tourism Sector Tourism Essay As with everything else, the travel and tourism business is changing constantly with more people booking trips on the Internet, increasing numbers of adventure travellers and fewer people having disposable income since the financial crash of 2009. To get people to bring their tourist dollars to your destination, your plan must accurately identify whose vacation needs you can best serve and get the word out specifically to them. PREMIER INN RESORTS: TASK 1 Know Your Customers Know who is visiting your tourist destination. Texas, for example, did a marketing survey that showed the state brought in nearly $470 million in 2008 with European visitors, most from the United Kingdom. Washington State noted that it made about two-thirds the amount of income from people staying with friends and families as it did from those staying in hotels, so that was a significant market. Make sure local institutions keeping as close track as possible on where people travel from and their demographics so you know where your marketing is working and can more aggressively target areas where the response could be stronger. Set Specific Goals Decide what your specific goals are, such as wanting to double your tourism revenues in the next two years; draw more families to visit your tourism site; increase traffic from a neighboring state to a specified amount; or triple the number of visitors to a specific sightseeing attraction. Identify Travel Trends Stay abreast of travel trends, such as increasing interest in adventure travel, growing numbers of girlfriend getaways, changing demographics that mean more seniors traveling and increased use of Internet for bookings. Use this information to shape how your tourist destination will brand itself, what attractions it will invest in and emphasize and what marketing vehicles it will use. Get Your Message Out Figure out what vehicles will be most effective for promoting your message to the markets you have chosen, including travel review forums, social marketing avenues, Internet broadcasts, and magazine and news articles in general interest and special-interest publications or television ads. Enlist local businesses in advertising and offering specials and discounts for slow periods. Keep in mind, travellers sharing their positive experience at your destination is going to be your strongest marketing tool. TASK 2 . Do a Situational Analysis Target Markets Even if you are experienced at managing holiday rentals, it pays to do an on paper assessment of your target renters. If youre brand new to renting, you may have to do a little bit of research into your area to determine which groups you should target. Demographic Try to determine which demographic groups the majority of your guests belong to, such as: gender, familial status, household income, and education level? Its likely that other belonging who call into the same category as your past guests will also enjoy your home. Geographic What geographic area are your guests from? Do they travel from overseas? Do they fly or drive to your destination? If they drive, how far is a typical journey? Psychographic What do your guests do in their leisure time? What do they want out of their holiday? Market Needs Trends Look at your local holiday rental market as a whole. Are there any traveller groups that dont seem to be well catered for? Has your local area undergone any major changes in the past year? 5 years? 10 years? Look for trends in the number of visitors, demographics of visitors, new construction in the area, sharp increases or decreases in the value of property, significant increases in property taxes, or new or proposed regulations regarding short-term rentals. SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis Completing a SWOT analysis will help you determine where the strengths of your holiday rentals business, where you can improve, and what opportunities exist in the market, and what threats loom on the horizon. Strengths: What does your holiday home offer that other homes in your area do not? What makes your home special? Are your rates competitive? What do you do as an owner that is better than other owners in your market? Examine your online adverts.   What does your ad do well? Weaknesses: What do other holiday homes in your area offer that you do not? Are there any areas where your home could be improved (facilities, dà ©cor, furnishings, etc.)? Examine your portal website listings.   What could be improved about your ads (better photos, better written descriptions, etc.)? Opportunities: Are there any improvements being made or attractions being added in your market (have the beaches been given a special award, or is there a new activity centre opening)? Does your property cater to any of the following growing market segments: retirees, business travellers, families with grown children? Is the area opening up to travellers from a new geographic region? Threats: Are there any new property developments coming to your area (i.e. increased competition)? Has there been a significant increase in property taxes for second homes? Are there any new regulations being imposed on holiday rentals in your area? Competition In positioning your holiday home, you should consider who you are competing with for business, what they offer, and how their pricing compares to yours. After youve compiled a list of your biggest competition, take note of where they currently advertise, which marketing tactics theyve chosen to implement. Then launch your counter attack, by applying strategies that will more effectively or persuasively reach the target customers you have in common. Other Holiday Accommodations in Your Holiday Market This could include other holiday rentals in your area, as well as hotels, bed and breakfasts, all-inclusive resorts, hostels, caravan parks or camp sites. Other Holiday Destinations Often youre not just competing against other accommodations in your area. You may also be competing against holiday homes and hotels in surrounding areas, or even other markets altogether. Holiday Rental Benefits What does your home have to offer travellers? Amenities An amenity is anything included in your home that may be of interest to potential guests. The next time youre at your vacation home, go room-to-room and make a list of the items in each room. Download the Equipment and Facilities Checklist to see if youre missing anything. Suitability Who is your home perfectly situated for? Families with small children? People with disabilities? The elderly? Travellers with pets? 2. Determine Your Marketing Strategy Marketing Objectives What are your most important goals for marketing your holiday home? To receive enquiries? To book a certain number of weeks? To generate a specific amount of revenue? Positioning When setting your marketing strategy, its important to determine how you plan to market your retnal. That is, who your home is suitable for, and how you plan to ? Many holiday home owners make the mistake of trying to target uncomplimentary groups of travellers. For example, if you have a large property in the Algarve, Portugal, creating a home that is too family friendly (for example turning ample sized bedrooms into childrens bedrooms) could alienate groups of adult friends on golfing breaks or girls getaways. However, become too broad in your appeal, and you could seem bland or irrelevant to travellers. Marketing Mix Most marketing activities conducted by holiday rental homeowners fall into the categories of online advertising, offline advertising, and word-of-mouth marketing. Online Advertising Portal websites like HomeAway.co.uk or OwnersDirect.co.uk Specialised websites like your local tourist board Personal websites (your holiday rentals business website) Offline Advertising Print media like newspapers and magazines Radio or TV Collateral material like business cards, fliers or vouchers Word-of-Mouth Customer relationship marketing efforts to past guests, or friends and family discounts Referrals Charitable donations Marketing Research Get to Know Your Target Customer Take the time to do some research about your target renter. The best way to do this is by talking to past guests, friends, and family members about what they enjoy about your home, what could be improved, and whether or not it fulfils the requirements they are looking for in a holiday home. You can also download our Guest Feedback Survey to send to your previous guests Become an Expert on Your Local Area Travellers will often look to you for advice about your area. Put on your travel agent hat and learn about the area attractions and restaurants that may interest your target renters. Stay Current with Events in Your Market Its important to stay abreast of events in your area. Consider subscribing to the local newspaper in your vacation home market or set up Google News Alerts to come to your email. Follow Industry Trends Staying educated on the holiday rental industry will give you a leg up in marketing your home. Keep an eye on our Industry News section, for the latest reports. 3. Get Your Financials in Order (Budgets and Forecasts) Break-Even Analysiskeys to success Even if you do not rely heavily on rentals to cover the expenses for your home, its important to determine how much money you have coming in and how much you have going out each month. Revenue How much rental income do you hope to generate from your holiday home this year? Formula for projected revenue for primarily weekly rental markets: (Number of Peak Weeks x Peak Rate) + (Number of Off-Peak Weeks x Off-Peak Rate) + (Number of Weekends x Weekend Rate) Formula for projected revenue for primarily nightly rental markets: (Number of Peak Nights x Peak Nightly Rate) + (Number of Off-Peak Nights x Off-Peak Nightly Rate) Expenses What do you expect to spend this year to keep your holiday rental running? Note: This formula does not include capital improvements. Cash Flow Calculating your projected cash flow should help keep you aware of where you stand in relation to your rental goals. In addition, consider setting milestones or benchmarks for where you should be when. If you hit a milestone and determine that youre not on course, then its time to implement a contingency plan. Sales Forecast During which months do you get the majority of your income? Be sure to factor in payment schedules, but to simplify the cash flow process, do not include any refundable deposits (otherwise youll have to also include the refund in your expenses). Expense Forecast Determine when you will have money coming out of pocket. Which expenses occur monthly (e.g. mortgage, utilities, etc.)? Quarterly?   Annually? Dont forget about seasonal fixed expenses like such as home or grounds maintenance. Contingency Planning What potential difficulties do you foresee in renting your holiday home? Brainstorm all of the potential problems you could face in your rentals process, and create a plan and a backup plan to deal with each one if it occurs. By preparing contingency plans, you wont be caught off-guard when a less-than-ideal situation arises. 4. Determine Your Personal Keys to Success in Renting Your Home After creating a marketing plan for your holiday rental home, you should be able to answer the following questions: Who is your target market and how is your home best suited for them? What is your homes theme or position in the market? Which marketing vehicles should you use to reach your target renters? How many peak weeks, off-peak weeks, and weekends do you need to rent to break-even on your fixed expenses? What are the potential risks in renting your holiday home and what can you proactively do to prepare for them? What you define as success may be different to what other owners in your area would. The key to personal success in renting is to set goals for yourself and your holiday rental. By setting goals before you begin, you always have a number of booked weeks (or nights) to work toward and will more likely stay motivated and fulfilled (INSKIPP, Carol, 2008) COMMUNICATION SKILLS: As a tour guide, communication will be your main tool in informing and guiding guests around sights and keeping their interest. Below, we have some suggested reasons why communication is so important in a tour guiding context. After reading through them, why dont you tackle the activities which follow, which are based on some of the main reasons for communicating in tour guiding. To inform, remind and advise You will use communication to present your country to tourists. As a tour guide you will have to answer many questions, handle queries and present information to tourists. Among these types of information will be: à ¢Ã¢â€š ¬Ã‚ ¢ giving directions and commentaries; à ¢Ã¢â€š ¬Ã‚ ¢ explaining procedures and itineraries; à ¢Ã¢â€š ¬Ã‚ ¢ providing advice on safety and security; and à ¢Ã¢â€š ¬Ã‚ ¢ describing tourist attractions. This information to guests can be: helpful suggestions to prepare themselves for a tour, advice about personal belongings to take, medical advice on preventative medicines, and information about available services at tourist destinations. To clarify, and to avoid confusion and misunderstandings Communication helps to clarify facts so that there is no confusion or misunderstandings. Also, sometimes there are unexpected events during a tour which can force the tour guide to change plans, and these changed plans have to be communicated to the tour group as soon as possible, to get consensus on alternative itineraries. To promote and persuade Communication is also the tool youll use to promote the tourism products and services of your country, such as the destinations and events they will visit and enquire about. Remember, tourists visit your country in order to see what attractions the country has to offer and to perceive and experience the country from your perspective. As a tour guide, therefore, it will be your responsibility to motivate and reinforce the tourists interest in your country. Your commentaries are the  « eye  » through which tourists will see the country and you are the representative of the people of your country. To build relationships How well you communicate with your tour group will determine the success of the tour and how successful you are in your career as a tour guide. Conversations help to develop rapport which will build interpersonal relationships. This is important for sustaining the tourism activities. To evaluate your services Communication will enable you to collect relevant feedback from the tourists with a view to gauging the interests and expectations of the tourists. This feedback obtained can be communicated to all concerned. From this you will be able to explore ways of improving subsequent tour activities. TASK 1 Email To: XXXX From Anamika Sinha CC Subject Cox kings share Holdings Dear XXXXXX I have recently visited Cox kings share Holdings and attach my report. The prospects for devolving HR activities to the line are examined in this article. Evidence drawn from a wider study of HRM in practice suggests that, while line manager involvement is possible, their practices tend to be inconsistent in implementation and uneven in quality. A number of constraints on line management practice were identified. First, there is limited reinforcement of practice through institutional forces. Secondly, the short-term nature of managerial activity means that a greater priority is placed on the achievement of the numbers rather than the achievement of numbers through people. Finally, downsizing and delivering place tremendous pressures on the time which line managers could allow for people matters generally. These findings challenge much of the rhetoric associated with the idea of giving HRM back to the line by arguing that the quality of line management practice may distort the overall impact of HR policies. TASK 2 Phone Communication Phone communication remains an important means of business communication because it can link partners, employees and business professionals nationally and globally. Costs of phone communication can be significant, particularly if a business requires a lot of international calls. Verbal Communication Verbal communication in groups and between individuals is still a critical and popular method of business communication. Mastering the art of verbal communication can help you articulate ideas and solve problems in ways that everyone will understand. The Internet and social media Web-based portals, such as Face book and Twitter, have taken the business world by storm. Email and social media represent ways for businesses to communicate important information in a matter of seconds. Fax Faxing is a fast way to communicate information and data as well. Faxing can be especially beneficial when information needs to be communicated in hard copy. Written Communication Believe it or not, companies still write memos and other reports that communicate information internally throughout a company. Written communication is an important method of communication because it helps establish a paper trail. TASK 4  · Speed and Costs of Communication The most significant impact of technology on communication is the spread of the internet and the possibility of sending emails and chatting. In the pre-information technology days, a document often required re-typing on the typewriter before the final version. Sending the letter across to someone else required a visit to the post office and a postage stamp. Faster methods such as telegrams had severe limitations in text, and remained costly. Computers and the internet have made easy the process of creating and editing documents and applying features such as spell check and grammar check automatically. Email allows sending the document to any part of the globe within seconds, making telegrams, and even ordinary letters mostly obsolete. The internet has thus increased the speed of communications manifold, and reduced the costs drastically.  · Quality of Communication The huge amount of knowledge accessible by a click of the mouse has helped improve the quality of communication. Translating a text from an unfamiliar language to a familiar language, seeking out the meaning of an unknown word, and getting follow up information on an unfamiliar concept are all possible thanks to the internet. Technology allows easy storage and retrieval of communication when needed, especially verbal communication, the storage of which was very difficult before. It now becomes easier to rewind and clear misconceptions rather than make assumptions, or contacting the person again to clear doubt.  · Change in Communication Style The invention of new gadgets such as mobile phones makes communication easier by allowing people to communicate from anywhere. An underestimated impact of mobile gadgets is their impact on the nature of communications. The nature of such impact includes the following: The possibility of high quality communication from anywhere in the world to anywhere else at low costs has led to a marked decline in face-to-face communications and to an increased reliance on verbal and written communication over electronic mediums. The small keyboards in mobile phone and other hand held devices that make typing difficult has resulted in a radical shortening of words and increasing use of symbol and shortcuts, with little or no adherence to traditional grammatical rules. Such change now finds increasing acceptance in the business community. Communication has become concise and short, and the adage brevity is the soul of wit finds widespread implementation, though unintentionally.  · Accessibility to Communication The answer to the question how has technology changed communication is incomplete without a mention of the role of technology in the democratization of communication systems. Technology has brought down the costs of communication significantly and improved peoples access to communication. The proliferation of online forums, live coverage of news, and other such media related initiatives have resulted in world wide access and participation in news and information for almost everyone. In the realm of business, access to communication or privileged information was hitherto a major source of competitive advantage. Technology helps remove such barriers and ensure a level playing field in this aspect for the most part.  · Nature of Communication The ease of communication and the spread of interactive communication methods such as instant messengers and video conferencing has increased the volume of communications, but reduced the average length of communications. People now communicate whatever comes up instantly, and tend to break up different topics into different communications. Finally, technologies such as the internet help spread the net of communication by tracking down old friends, shedding light on new business opportunities, and the like (JOHN SWARBROOKE, Susan Horner, 2001) PEOPLE IN THE ORGANISATION: TASK 1 All these organisations are connected to either the National Government, which is departments or ministries, or to local Government. This chart shows the range of commercial and non commercial organisations involved in Travel and Tourism. The government organisation, the DCMS (The Department for Culture Media and Sport. This is one of the many civil service departments which serve the elected government of the day, whatever their political views. These departments do not have any political bias. Examples: Treasury doles out all the money the taxpayers money to other departments, e.g. education, defence, DEFRA (Department for the Farming and Rural Affairs), which is the department for the environment.  · The DCMS is responsible for and to oversee: Government policy on the arts, Sport The National Lottery, Tourism, Libraries, Museums and galleries, Broadcasting, Film, The music Industry, Press freedom and regulation licensing, Gambling Historic environment.  · The present secretary of the DCMS is Tessa Jowell. Funding of the DCMS ===================  · Funding comes from the taxpayer (income tax)  · In addition, the Treasury decides what share each government department will get. Stakeholders Stakeholders are anyone who has an interest in an organisation. The people who are hold an interest in the DCMS range from: Government of the day. This is because DCMS carries out the policies. This relates to Tomorrows Tourism Today, which outlines plans for action and responsibilities for delivery for the DCMS and its key partners in five areas. These are the four joint priorities agreed by the DCMS and the tourism industry; marketing and e-tourism, quality, skills and data, plus a fifth priority for the DCMS advocacy for tourism across Whitehall and the EU. Tomorrows Tourism Today, which had the working title of the Tourism Prospectus, is the result of consultation by the DCMS with its key partnership organisations; Visit Britain, the England Marketing Advisory Board (EMAB), the Tourism Alliance, the Local Government Association and the Regional Development Agencies. It also reflects comments from over 30 organisations and individuals who responded to a final round of general consultation. The idea for Tomorrows Tourism Today came from the series of Hartwell Conferences between the DCMS and the tourism industry. They were part of the process of tackling the downturn in tourism that followed the Foot and Mouth outbreak and the September 11th attacks in 2001. The public as the taxpayers, as the DCMS is spending our money. Customers of tourism in the UK. Businesses, which benefit from the work of the DCMS. Employees of the DCMS civil servants. NGO`s (Non Governmental Organisations), which are not elected and have no political bias. Organization Chart Non-Governmental Organisations  · These are non-elected organisations, which advise the main government departments or ministries and through them advise the elected Minister of the day.  · NGO`s: Advise the department on policy. Co-ordinate activities. Produce strategic plans such as Tomorrows Tourism Today. Allocate government funds to all organisational and activities connected with tourism.  · Examples of NGO`s are: Visit Britain English Heritage Countryside Agency Sport England TASK 2 REPORT SECTION A: Communicating effectively can be the difference between the success and failure of any business endeavour. Effective business communication involves time-honoured practices and customs you can easily learn. These business communications best practices remain as relevant now as they were in the past. These best practices also apply to any form of business communication you choose to employ; whether it is a print brochure or an online website. Be Clear and Concise The most important business communication practice is to be clear with your message. Too often, business communicators load their messages with jargon and technical terms the intended audience cannot understand. Dont be vague. Use concrete terms and be specific. You should use clear, easily understood words. Avoid industry-specific terms and acronyms unless they are common knowledge to your audience. Err on the side of caution, however; dont assume you know what your audience will understand. Focus on Audience Effective business communication practices target a specific audience. Communicators should always ask Who is my audience? What is their level of knowledge about what you are presenting? What are their needs and values? Knowing the answers to these questions can help focus your message. Business communication author Ken OQuinn, writing for the International Association of Business Communicators, says you should frame your appeal in a way that makes it relevant to your audience. Your ideas need to be in their realm of experience, he writes. Dont Sell Features. Sell Benefits. Whether you are writing an internal memo or a sales brochure, your business communications should focus on value. A best practice is to sell benefitshow your idea or product will improve the lives of your internal and external customers. Selling benefits will grab attention and sustain interest far more than simply selling the features or physical attributes of a product or service. In an International Association of Business Communicators article, writing coach Daphne Gray-Grant says selling features is dull. Selling benefits generates excitement, she says, and leads to business communication with high impact. Use Multiple Channels Peter Lowy of the Business Communications Strategies group, Brookline, Mass., writes that you cannot afford to deliver your message using only one medium. The proliferation of media offers people numerous choices for consuming information. People have their preferences, and they process information at different times, Lowy says. In addition, for your communications practices to be effective, you should optimize your message for each medium. For example, a message delivered through a website will typically be shorter and more to-the-point than the same message in a print newsletter article. REPORT SECTION B: There are numerous advantages of teamwork in business. Some of the genuine advantages of teamwork have been discussed below. The following advantages of teamwork are not only applicable for businesses but they can also be noticed in departments that function with the help of united efforts. United Effort Teamwork in any business ensures that the task at hand is executed with the help of a united effort. The significance of the united effort is that the business organization that is concerned, functions like a single person, thereby enhancing the quality of the operations. There are, also, some other related factors, such as ensuring equality in profit-sharing and division of work. It also helps the members/owners of the organization to maintain a very good system, that designates appropriate authority and responsibility. A united effort, also, reflects good team building and team spirit. Division of Work Teamwork ensures that there is an equal and fair distribution of work within the organization. A fair work distribution ensures that every person or every working unit, executes any task at hand, with the best possible efficiency. The division of work, also, ensure that the work is done on time and deadlines are not extended. Reduction of Risk When the task at hand is executed with the maximum possible efficiency, there is a reduction in risk. The best advantage of teamwork in business is that the burden of failure is borne by all the members of the team and it does not fall on the shoulders of just one person. Specialization in Work Another very good advantage of teamwork in business is that a person is able to specialize in one specific field. That is, he can optimize the quality of the work that he does, and can also work with the maximum possible efficiency. This ensures a high quality output from all individuals and the whole team. Subordination of Personal Interest to Organizational Interest One of the biggest advantages of teamwork is that personal interest is subordinate to organizational interest. This ensures that all the team members put in the maximum possible efforts into their work, thereby ensuring a high quality and timely output. You must have noticed that the list of advantages points out to two basic facts that work when distributed reduces one persons workload and a reduced amount of

Brand Personality Assessment of Royal Enfield Essay

Introduction Manufactured in Redditch, UK, the Bullet was the culmination of designs that date back to 1933. The classic 350 cc model made its debut at the Earl’s Court motor show in 1948 and was an immediate success. Its big brother, the 500 cc came along later, in 1953. In 1955, a satellite factory was established in Madras, India, to meet demands from the Indian Army. When the UK factory closed in 1970, the Madras plant continued production. In 1994, Enfield India was acquired by the large engineering group, Eicher, which has since made a number of improvements to the bike. However, despite these, its distinctive appearance remains unchanged and provides an opportunity to enjoy the privilege of riding a â€Å"classic† reproduction bike. First World War (1911–1920) Inter-war years (1921–1939) Second World War (1939–1945) 1913 Enfield 425cc 1923 Royal Enfield 225cc 1941 Royal Enfield 250cc Royal Enfield in Nepal All the Royal Enfield motorcycle in Nepal is imported from India by Dugar Brothers and Sons. It is manufactured in Chennai, India and by 2013 its Pune branch will also start manufacturing and the facility will be of same capacity. Currently 70,000 to 75,000 units of motorcycle are manufactured in a year. Dugar Brothers and Sons is the sole distributor of Royal Enfield in Nepal. It branches are in Kathmandu, Narayanghat, Birgunj, Nepalgunj and Biratnagar. Among these branches Narayanghat and Biratnagar branch has the highest number of sales. It has many distributors spread around the nation. Among all the branches and distributor the most number of Royal Enfield motorcycle is sold by the dealer in Pokhara and dealer in Butwal’s sales volume is the second highest. The highest number of sales is usually during festival season. Royal Enfield Bullet Electra/classic 350 cc are the two most selling brand here in Nepal and the same product of 500 cc is the second highest selling Royal Enfield bike. Royal Enfield’s most popular brand of today is Bullet and it is often taken as synonymous to Royal Enfield. And this is the only bike in the 350 cc and 500 cc segment of bike here in Nepal. And thunderbird segment is least popular and not sold currently. Royal Enfield was first manufactured in England more than hundred years ago. It has a long legacy and a war history as this motorcycle was used in both first and second world war. It has always been perceived as a quality product and it has been able to retain the same perception even after a century and it has been able to position itself as a Luxurious, Premium and a quality product. Royal Enfield’s target customers for Nepal are upper middle and upper class segment. It faces competition from new brands like KTM Duke, VR and others sports bikes. But it has its own set of loyal customer and these competitors are of very little threat to them as the model and performance both vary largely from other bikes. It is a premi um brand and its part and maintenance cost is high as well and it even consumes more fuel as its millage is about 20-25 Km per liter of petrol and petrol in Nepal is expensive too. It is a luxurious item for Nepalese people and hardly used by a middle class commuters. There is no age limit for the product like Royal Enfield Motorcycle as people from teen to older generation of 45 and above still have the love for the bike. Customers of this bike can be adventure rider, traveler, once that have the love for classic things or admirer of a legacy it carries. Royal Enfield has become very popular among the youngsters of Nepal. They seem to prefer this brand among other. Although it does not have a proper showroom in city area where most bike showrooms are located instead it has only one show room inside the industrial state of Kathmandu but still it has been selling the same unit of bike as it used to when it had its showroom in New Baneshwor as well. Its market share is only about 1% of total market share in the two wheeler segment. People buying Bullet usually find the place to buy the bike as it is a premium product here in Nepal and people generally come prepared through research in internet visiting www.royalenfield.com of India and as same bikes are imported and sold here in Nepal adequate information can be gathered from there and they find the place to buy the bike through friends and relatives or from NTC call centre which will provide the phone number of the distribution centre on demand. The point of difference for the Royal Enfield with other two wheeler motorcycle is its physical strength, quality assurance, retro look and traditional system still incorporated and above all it is the oldest two wheeler company. The price of the motorcycle is not over charged as well for the segment of the bike it lies in. Royal Enfield has not changed with advancement of the technology. This bike is still very similar to the bike that was produces decades ago. But this is what customer mostly like about the brand and it even has even advertised its classic chrome saying â€Å"old school magic, recreated† and this brand has really done well in the market in terms of sales. Nut there is still that segment in the market that would like to own a Royal Enfield but want it with a change and new technology incorporated; keeping this in mind Royal Enfield has come up with a Thunder Bird 500 cc with led light, double disk brakes and other various changes which will soon enter the Nep ali market as well. There are various clubs like Nasa Bullet Club (managed by distributor themselves), Himalayan Enfield and Sector Summit in Nepal that unites Royal Enfield owners and organizes tours and rally. These rally and tour are also a source of promotion and it has been able to lure more customers to the showroom. People like to get associated in such events and to do so they even buy the motorcycle. When other clubs organize such events the distributors mostly participate through sponsorship. They participate in different auto show like NADA Auto Show. They publish print advertisement in popular national daily newspaper every fortnight and even influence some magazines to cover a story of the Royal Enfield. They do not do television commercials but appear in programs like Wheel Factor in news 24 where over all description of the motorcycle is given. The main reason for the company not being able to tap all the potential market is its age old technology which requires special knowledge for the maintenance of the Motorcycle. Customers have different types of problem and most number of customer complain is about the limited number of service centre which makes it very difficult for customer to have their motorcycle repaired and moreover private workshop owner are not capable to repair the bike as it has a very complex engine, and its engineering is also very different from other motorcycles of today which make it very difficult for every motorcycle mechanic to have idea to repair the motorcycle so customers had suggested them to have service centers in different location rather than having a single service centre. Keeping this in mind the Dugar Brother and Sons even had a workshop and training program for the existing workshop owner and the interested new people who want to open a motorcycle workshop. The training was for free and it had a good number of enthusiasts joining the program. Customer’s attitude towards Royal Enfield I had interviewed few Royal Enfield owners and there was mixed comments on the motorcycle. Pride, power and superiority was something that everyone pointed out. They were satisfied with the functionality aspect of the bike and loved the sound emitted by the bike. On asking what made them buy the bike I found out that it was the retro look of the bike, the sound it emits, the powerful engine and the pride that comes with the bike. they even shared their experience they had joining different tours from Royal Enfield owners club, they found such tours very interesting and exciting as they would mostly travelling in a group and in the rest point they would have various activities for entertainment and they could socialize with the likeminded people on the tour as well. Riding Royal Enfield gives them a certain level of satisfaction, joy, pride, excitement and confidence. They said it was very comfortable on a highway; bike really gets lighter as you race it and even turning will be easy. The main problem that everyone indicated was the limited number of service centers and workshops. People have faced many problem due to unavailability of service centers that could fix the Royal Enfield bike and due to the complex nature of bike every mechanic cannot repair and maintain the bike thus the owners really gets in trouble when there is problem in the bike as they have to take the bike to some limited number of service center of Royal Enfield. They said it would be better if the bike adopts some new technology like led headlights, fuel indicators, tubeless wheel etc but without changing the appearance, as it has already introduced self start on the bike and is of huge success. Another well recognized problem was the high maintenance cost and expensive parts of the Royal Enfield. Where normal bikes that run in the street of Kathmandu run on an average of 1 liter engine oil it needs 2.5 liters which makes the regular maintenance cost double the cost of normal bike. Moreover the costly part that is not readily available and takes long lead time for arrival and the labor c ost associated with it is also higher making it more expensive to keep and maintain. It is because of this reasons people despite their outmost love for the bike had to sell their beloved possession, and some don’t even buy the product when they know all these about the product. Positioning of Royal Enfield as a brand Royal Enfield has positioned itself as a premium brand in Nepal and targeted upper middle and above class of people but it is actually for middle class people in India. It is perceived as a quality product. Although it is made in India people because of the age old legacy it carries people are confident on its performance and quality. It is targeted for travel enthusiasts and adventure riders more than for daily commuters. Although its price with reference to its engine cc is not that high its spare parts and maintenance cost is definitely high which makes it more attractive to the upper middle and above class of people. It spends very less in advertisement and promotion, still people find their ways to learn about the bike and buy it even if they have to search for the vendor. People find pride in owning the bike. There are different clubs started by the authorized dealer and likeminded people who love to ride and own the bike. FINDINGS Aaker’s Brand Personality Scale A sample size of 16 responded were asked to fill the questionnaire, which included the five major factors (i.e. sincerity, excitement, competence, sophistication and ruggedness) with their underlining facets as suggested by the Aaker’s model. Respondents were asked to rate how descriptive each personality trait was for Royal Enfield on a 7 point scale (1being extremely not descriptive & 7 being extremely descriptive). The summary of the result is shown below Factors| Ratings | Sincerity| 1.0555| Excitement| 1.6420| Competence| 1.3203| Sophistication| 0.9687| Ruggedness| 1.8125| From the obtained result we can say that Royal Enfield as a brand has received high scores on all except the sophistication. The reason behind the brand to score low point in the sophistication factor might be because the customers are actually looking for the age old traditional antic bike which has very less modification to its original design thus making it less sophisticated and people like it that way. Projective Technique Here in the research I have used a comparison task to uncover the true feelings of the respondent about the brand. The respondents were asked to compare Royal Enfield with animal, activity, car, music, perfume, profession, sports, emotion and fabric and provide reason for their selection as well. Royal Enfield and animal Most of the respondent has compared the Royal Enfield with animals like Lion, Tiger, Rhinoceros, Giraffe and Dog. The highest number of respondent however has compared the brand with Lion because of its appearance, its power and king’s status in jungle and the roar which is comparable with the sound emitted by the bike. It is compared with tiger looking at its strength and toughness. Rhinoceros was mostly selected for classic and huge body of the bike. One respondent has even compared the bike with dog keeping the sound in mind he has compared it with the dogs barking. Royal Enfield and car Royal Enfield has been compared with different cars. The highest number of respondent has compared Royal Enfield with beetle because of its classic look. The respondents have a feeling that Royal Enfield is classy and are totally different from other bikes. Similarly, it has been compared with several other cars like Hummer, Ferrari, and BMW because of its sound and advanced technology. Royal Enfield and occupation All the respondents have come up with an individual occupation. Fashion Stylist as an occupation is somewhat mentioned by most of them. Royal Enfield however is compared to Fashion icon because of its classy, antique look and because of its individuality. Moreover, Royal Enfield is also compared to the job of Army, engineer, drilling mining because of the effort and power it possess. Royal Enfield and Sport The highest number of respondents has compared Royal Enfield to Football because of the enthusiasm and excitement it possesses while playing it. Moreover, Golf is the next highest sports that have been compared to Royal Enfield because of its nature. The respondents has revealed that playing golf shows your standard similarly riding Royal Enfield shows your Status and shows your living standard. Royal Enfield has been somewhat been compared to bike racing, ping pong, rugby, swimming, Marathon and Baseball. Royal Enfield and TV Show The highest respondents compared Royal Enfield to a TV show† FRIENDS† and â€Å" How I Met Your Mother†, which has revealed some different opinion towards Royal Enfield, which says that these shows makes you feel so attached to each other and so delighted everytime you watch it, likewise riding Enfield gives you the same feeling of delightness and attachment .One of the respondent has compared Enfield to a show ‘ Mind Your Language’ where the show makes you laugh loud and this laughter has been compared to the sound that Enfield emits. Similarly, Enfield has also been compared to a show like ‘Kofee with Karan’ where I see no relevance . Moreover other shows like Larry King Show, X-factor, Pimp my ride has been compared to the Royal Enfield. Royal Enfield and Perfume Most of the respondents have compared Enfield to ‘GUCCI’ because of its unique fragrance and its brand which depicts that Enfield has its own uniqueness in every other way. Moreover, Enfield has also been compared to AXE because of its strong attachment. Enfield has also been compared to other Perfumes like VERSACE, Channel, Playboy, Hugo Boss, Brut, Euphoria because of its masculinity. Royal Enfield and Fabric Some of the respondents have mentioned silk because of its softness and smoothness and some have compared Enfield with RUG which depicts its roughness meaning the bike is rough and tough. Some other respondents have mentioned that Enfield should be compared to such a fabric which shows its masculine power being very tough one. Some have compared Enfield with leather jackets and some have compared it with Wool and Raymond. Royal Enfield and Emotion The highest number of respondent has compared Enfield with happiness which reveals the fact that riding Enfield makes you feel happy and pleasant. Most of the respondent also has compared Enfield with aggression and violence as the bike itself shows the attitude and the aggression. In a nutshell, Royal Enfield is viewed as a tough bike with the class of its own having features totally different from other bikes. Many respondents seemed to like Enfield because of its classy look, because of the sound it produces, its individuality and the attitude it possess. Zaltman Metaphor Elicitation Technique (ZMET) ZMET is used to have an understanding of how brand is perceived by the customers. The study is conducted with 5 participants who were shown the collage of pictures related to the brand and asked to follow the following steps to bring out their true feelings about the brand. Step 1: The participants were asked to describe the content of the pictures. Step 2:The Participants were then asked to describe the pictures that they thought would be appropriate and asked to explain its relevance. Step 3:The Participants were then asked to sort the images into three meaningful groups and provide a label or description for each group. Step 4: The respondents were then asked to indicate the most representative picture among the 12 pictures. Step 5: The respondents were then asked to indicate the picture that signifies the opposite of the brand. Step 6: The participants were then asked to indicate what does or doesn’t describe the Royal Enfield in terms of color, emotion, sound, smell, taste, and touch. Step 7: Participants were then asked to create a mental map using constructs and relationships. Step 8: Participants were then asked to create a summary image with a final story. After collecting the responses I found out that people related these pictures do reflect the image of Royal Enfield. They found pictures to be rough and tough, cool, showed some attitude, bad boys, junky, biker, loud, stylish, masculine, strength, classy and legendary. Most of the respondents felt that had I included something related with the bike tours and antique bikes as this brand is closely related with bike tours and carries age old history with it. Most of the respondent arranged pictures like bike and its parts in one group and labeled it like cool bikes, antique pieces, old school etc. pictures of bull skull, sword, key rings etc were mostly placed in different group and labeled as bad boys toys, strength and masculine, classy and dangerous. Pictures of jacket, shoes, gloves etc were grouped in one group and labeled as harness, protection, save with speed. Most of the respondent did not find the picture of helmet and leg guard to be related as they felt it off the beat whereas they felt jacket, flag and antique bike to be most related with the bike. On asking the participant to construct a mental map they made up a story using these pictures and made a story full of actions and adventure, some were a lead character in the story and some were just a spectator. Fournier Brand Typology Fournier has indentified fifteen different types of relation a customer can have with a particular brand. Among these fifteen my relationship with Royal Enfield would be Committed Partnership. I wanted to own Royal Enfield bike since very long. I love the sound that the bike emits, its appearance and except for the complex engine structure that needs specially trained mechanic to fix it I love everything about the bike. Even though the bike makes loud sound it is not disregarded in the society and moreover the sound is high only when the bike is started and as it starts to run it gets smoother and emits lower sound. With the century long legacy and a history that beats all the two wheelers of the world trust over bike is definitely high. Its performance on both off road and black top road is very good and could be trusted to function very well even in adverse situation like low temperature. It gives a different feel when I ride it, I feel like I rule the street itself. Conclusion and Recommendation Royal Enfield as a brand has still not lost its charm among the youngsters even after a century of its operation. It has tried to position itself as a bike for a bike lover, a premium brand and a quality product. It has targeted the upper middle class and above class of people, but there is no as such age bracket of people that are targeted as people of different age from teen to old tend to like the bike. It has captured a large share of bike market in the upper middle and above class segment. It follows a differentiation strategy and focuses itself to the specific target market only. The bike is a sole player in the 350 cc and 500cc segment of bike in Nepal. Its age old legacy has been able to attract a good pool of enthusiast to its show room although its presence in the market is not that visible. People generally investigate well ahead and make contact to the showroom via various sources like from NTC call centre, asking people who own the bike etc. People also perceive it to be a premium brand. People mostly associate it with long tour, loudness, biker, bad boys, adventures and masculinity. It still has the power to stand out from the crowd of bike. People like the classic look and features that the bike offers but some small changes like led headlights, disk brakes etc are suggested by the customer, but largely it is preferred in its original state. Various programs like bike tour and different events are organized by the different clubs like Himalayan Enfield which enhances the brand value and keeps the charm for the bike alive. The engine of the bike is very complicated and cannot be fixed by all the mechanics of Nepal and it has very limited number of workshops and service centre that provide the facility, thus customer get into trouble every now and then when they find they need to fix a problem in their bike. Keeping this into mind the company has now started training the local workshop owner to make them capable of working on Royal Enfield and fix the problem. Royal Enfield as a brand is positioned very well. They have targeted the right segment of people. But they are not being able to provide good service after sales. With all the huge investment made on the bike people want it to be in condition and find a feasible location for maintenance. But there are very limited numbers of service centre that can repair and maintain the bike. Moreover the spare parts are not readily available and customer has to wait for week or more for the parts to arrive from India. This has certainly hampered the brand equity. The technology like LED headlights and disk brakes are in huge demand after it started producing the bike with self start and shifted gear in the left side. But bringing in these changes should not affect its original look as people have special love for the appearance itself. Thus the company should look into these aspects to enhance the brand image.

Causes of over Eating

Early Tuesday morning this young lady was walking home. The young lady all of a sudden she fell out on the ground. She was rushed to the hospital. The doctor told her that she was eating too much junk food and not enough health foods. The food she was eating wasn’t giving her enough energy. This is just to show how over eating unhealthy foods can affect you over all health. Over eating unhealthy foods cause serious health problems such as, heart problems, diabetes, and high blood pleasure. First, over eating can be so dangerous towards a person’s health. Heart problems are the worst sickness a person can have; in fact it’s one of the leading causes of death due to unhealthy eating. Whereas to avoid having heart problems by eating health and exercising. Greasy food causes fluid to crowd around the heart other body organs. It’s important to take care of the body so that there wouldn’t be health problems like this. Because who wants to have heart problems they get old in age no one does. Heart conditions are major issues. Second, diabetes comes from eating a lot of sugar, not burning calories, and fried foods. People with diabetes have to watch what they eat at all times. A person might look health on the outside but is unhealthy on the inside. Diabetes is a huge responsibility to withhold. A person with diabetes have to give there self a shot at least twice a day in the stomach, that’s very painful to go through. It’s obvious that people who find out that they have diabetes can’t leave a normal life anymore. Third, high blood pressure is one of the major causes of over eating. People seem to eat their pain away and its causes them to have all kinds of health problems. Dealing with high blood pressure and eating unhealthy food can really make a person have a nervous breakdown. In addition, high blood pressure it causes stress makes a person want to just eat more and more. The stress of this over eating make a person blood pressure goes up so high that it causes them to be hospitalized. Over eating isn’t good for a person with high blood pressure. Most seem to beat themselves down or just eat their hearts out because of their health problems. When people over eat the foods that they know is bad for them, in contrast its makes them have health issues. Heart problem are no good for those who have over eating addictions. Diabetes can get worse if a person continue to over eat unhealthy food. High blood pressure is very hard to deal with knowing that self is the cause of this bad health condition. Overall the cause of over eating has its down falls on a person’s way of living there life on a day to day bases.

Challenges Facing Projecting Demand Meeting Customer Needs

1.Detail and discuss alt the challenges you faced in projecting demand: meeting customer needs and wants, pricing, competitive actions and competitive response. How did your decisions impact your end performance (market share, income statement)? In projecting demand, we face many problems along the way because is not easy to please every type of customer in the market world. First of all, gauging new item presentations is turning out to be progressively critical as item life-cycle abbreviates and collection turnover increments. It represents a specific test in claim to fame retail divisions, for example, gadgets, design, books and cultivating, where new item presentations and intensely invigorated occasional combinations represent the†¦show more content†¦We knew that while making our product we had to keep in mind that different type of customers wanted different things all depending on how much they were willing to spend on the product. For example, Our Workhorse demanded more Easy to use, Low price, has a distinct look, able to store a lot of data, After-sale service and support, can link with other computers, Fast and powerful. They needed something reliable and less expensive since they are the hardworking people that don not have too much money to spend The chart here explains a little better on the Workhorse needs and want. The price that the workhorse was willing to pay for the product was 2,500. The people that fall on the Mercedes on the other hand wanted something much better than the workhorse and the traveler since they have the money to spend and they wanted better quality. They wanted something fast and powerful, can efficiently do complex tasks, can link with other computers, after-sale service and support, easy on eyes, larger display area, has a distinct look, able to store a lot of data and easy to use. This was the top 8 thing they demanded out of the product. The price that the customer in the Mercedes category were willing to pay was 4,000. Lastly we had the traveler who wanted something more portable because they are always on the go. The top eight for